Refund Policy

Effective Date:01 Aug 2026

Refund Eligibility

  • Refunds are issued only after returned items have been received and inspected.
  • Items must meet the conditions outlined in our Returns & Exchanges Policy.

Processing Refunds

  • Approved refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Faulty or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
  • Where appropriate, we will offer a replacement, exchange, or full refund.

Non-Refundable Items

Refunds will not be issued for:

  • Items that do not meet our return conditions.
  • Products damaged due to misuse or normal wear and tear.
  • Personalised or custom-made items, unless faulty.
  • Gift cards (if applicable).

Contact Us

If you have any questions regarding refunds, please contact us at:

Email: help@mughalclothing.co.uk